FAQs
Frequently asked questions
Quick answers about platforms, security, onboarding, and pricing.
What ad platforms and data sources does Adpie connect to?
Adpie connects to Meta Ads, Google Ads, TikTok Ads, Shopify, and major ecommerce platforms. Ad spend, orders, refunds, and customer data sync automatically into one workspace.
How does Adpie calculate revenue attribution?
Adpie matches ad clicks and impressions to real Shopify orders using first-party data. You see true ROAS based on net revenue — after refunds, discounts, and returns — not platform-reported conversions alone.
Is my advertising and store data secure with Adpie?
Yes. Adpie encrypts data in transit and at rest, follows SOC 2-aligned security practices, and never sells your data. Enterprise customers can discuss regional hosting and custom retention policies.
Can I use Adpie to manage multiple Shopify stores?
Yes. You get one tenant account and can create multiple workspaces based on your plan. Each workspace connects one Facebook, Google, TikTok, and Shopify account. To manage several stores, open a workspace per store — that keeps ad channels and sales data clean and easy to compare.
How quickly can I get started with Adpie?
Most teams connect their first ad accounts and Shopify store in under an hour. Unified reporting is available the same day, and optimization workflows typically go live within the first week.
Is there a free trial?
Yes. Starter, Growth, and Agency plans include a 7-day free trial with full feature access. No credit card required to get started.
Can we export our data?
Absolutely. Reports, raw metrics, and lead data can be exported at any time. You retain ownership of your advertising and sales data.